Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1โ2 business days.
Once your order has shipped, delivery typically takes 4โ8 business days, depending on your destination and local carrier.
As soon as your order is on its way, we'll send you a shipping confirmation email with your tracking information.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer FREE worldwide shipping on all orders, with no minimum purchase required.
Wherever you are, you can shop with Velnarose without worrying about additional shipping costs.
Can you help me choose my size?
Can you help me choose my size?
Of course! At Velnarose, we know how important the perfect fit is, and we want you to feel confident and comfortable in every piece you choose.
Start by checking the size guide on the product page. If you're between sizes and prefer a more relaxed fit, we recommend choosing the larger size.
Still unsure? Feel free to email us at support@velnarose.com with your measurements and the item you're interested in. Our team will be happy to help you find the right fit.
How can I track my order?
How can I track my order?
Once your order has shipped, we'll send you a confirmation email containing your tracking number.
Simply visit our Track Your Order page and enter your tracking number to check the latest status of your shipment.
Orders & Cancellations
Orders & Cancellations
Can I cancel my order?
Yes. You may cancel your order within 24 hours of placing it for a full refund.
Please contact us as soon as possible at support@velnarose.com and include your order number.
After the 24-hour cancellation period, your order may already have entered processing or fulfillment, and we may no longer be able to cancel it.
What should I do if I haven't received my order?
What should I do if I haven't received my order?
If your estimated delivery time has passed and you haven't received your order, please check the tracking information first.
You may also want to check around your delivery location, mailbox, building reception area, or with family members or neighbors.
If you still can't locate your package, please contact us at support@velnarose.com with your order number and we'll be happy to help.
Returns & Refunds
Returns & Refunds
What is your return policy?
Your satisfaction is our priority. That's why we offer a 30-day return guarantee.
If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery for a full refund.
Simply contact us at support@velnarose.com and we'll help you with the return process.
Still Have a Question?
Still Have a Question?
We're always happy to help.
If you have any questions about your order, shipping, tracking, returns, refunds, or payments, please feel free to contact us.
Email: support@velnarose.com
Customer Support Hours:
Mon โ Fri: 09:00 AM โ 06:00 PM
Sat โ Sun: 09:00 AM โ 03:00 PM
We'll do our best to respond to your inquiry as quickly as possible.
A little love from our customers
Customer Stories
Real Women. Real Style.
Honest feedback on the styles, comfort, and quality our customers love.