Frequently Asked Questions

Find answers to the most common questions about shipping, orders, tracking, returns, refunds, and payments.

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1–2 business days.

Once your order has shipped, delivery typically takes 4–8 business days, depending on your destination and local carrier.

As soon as your order is on its way, we'll send you a shipping confirmation email with your tracking information.

Do you offer free shipping?

Yes! We offer FREE worldwide shipping on all orders, with no minimum purchase required.

Wherever you are, you can shop with Velnarose without worrying about additional shipping costs.

Do you ship worldwide?

Yes! Velnarose ships worldwide.

We're happy to serve customers around the world and offer FREE shipping on every order.

How can I track my order?

Once your order has shipped, we'll send you a confirmation email containing your tracking number.

Simply visit our Track Your Order page and enter your tracking number to check the latest status of your shipment.

Will I receive a tracking number?

Yes. Once your order has been processed and shipped, you'll receive a shipping confirmation email containing your tracking number.

You can use this number to follow your package until it arrives.

Can I change my shipping address?

Yes. If you need to change your shipping address, please contact us within 48 hours of placing your order.

We'll be happy to update your address as long as your order has not already been shipped.

Please contact us as soon as possible at support@velnarose.com and include your order number and the correct shipping address.

Orders & Cancellations

Can I cancel my order?

Yes. You may cancel your order within 24 hours of placing it for a full refund.

Please contact us as soon as possible at support@velnarose.com and include your order number.

After the 24-hour cancellation period, your order may already have entered processing or fulfillment, and we may no longer be able to cancel it.

Can I make changes to my order?

If you need to make changes to your order, please contact us as soon as possible.

We'll do our best to accommodate your request before your order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, we may no longer be able to make changes.

What should I do if I haven't received my order?

If your estimated delivery time has passed and you haven't received your order, please check the tracking information first.

You may also want to check around your delivery location, mailbox, building reception area, or with family members or neighbors.

If you still can't locate your package, please contact us at support@velnarose.com with your order number and we'll be happy to help.

Returns & Refunds

What is your return policy?

Your satisfaction is our priority. That's why we offer a 30-day return guarantee.

If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery for a full refund.

Simply contact us at support@velnarose.com and we'll help you with the return process.

What if I simply don't like the product?

That's okay. We want you to feel confident shopping with Velnarose.

If the product isn't right for you, you may request a return within 30 days of delivery.

You don't need to provide a complicated explanation. Simply contact us and we'll help you through the return process.

What if my item arrives damaged, defective, or incorrect?

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number and clear photos of the item you received so we can quickly review the issue.

We'll work with you to make it right.

How do I start a return?

To request a return, please email us at support@velnarose.com with your order number.

Our customer support team will review your request and provide you with the necessary return instructions.

Please contact us before sending any item back so we can make sure your return is handled correctly.

When will I receive my refund?

Once your return has been received and approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Payments

What payment methods do you accept?

We accept a wide range of secure and convenient payment methods.

Credit & Debit Cards

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

Digital Wallets & Other Payment Methods

• Shop Pay

• Shop Pay Installments

• Apple Pay

• Google Pay

• Amazon Pay

• PayPal

Available payment options will be displayed securely at checkout.

Is my payment information secure?

Yes. Your payment information is securely processed through trusted payment providers, including Shopify's secure payment system.

Your payment details are protected during checkout, so you can shop with confidence.

When will I be charged?

Your payment will generally be authorized or charged when you complete your purchase, depending on the payment method you choose.

Still Have a Question?

We're always happy to help.

If you have any questions about your order, shipping, tracking, returns, refunds, or payments, please feel free to contact us.

Email: support@velnarose.com

Customer Support Hours:
Mon – Fri: 09:00 AM – 06:00 PM
Sat – Sun: 09:00 AM – 03:00 PM

We'll do our best to respond to your inquiry as quickly as possible.